Refund policy

Refund Policy

Last updated: October 29, 2026

At Kinora, we want you to feel confident when shopping with us. This Refund Policy explains how returns, refunds, and order cancellations are handled.

1. Return Eligibility

Subject to applicable law, you may request a return within 30 days of receiving your order.

To be eligible for a return, products should generally be unused, in their original condition, and returned with their original packaging and any included accessories.

Some products may not be eligible for return for hygiene, safety, or other legally permitted reasons. Any applicable exclusions will be communicated clearly and will not restrict mandatory consumer rights.

2. How to Request a Return

To request a return, email kinorapartners@gmail.com with the following information:

Your order number
The product you wish to return
The reason for the return
Photos, if the product is damaged, defective, or incorrect

Please contact us before sending a product back. We will provide return instructions and, where applicable, the appropriate return address.

Returns sent without prior authorization may take longer to process.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible at kinorapartners@gmail.com.

Please include your order number and photographs showing the issue where possible. We will review your request and provide an appropriate solution, which may include a replacement, refund, or another remedy required by applicable law.

4. Refunds

Once an authorized return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method unless another method is agreed upon and permitted by law.

Refund processing times may vary depending on your payment provider or financial institution.

Where a refund is required by law, it will be provided within the applicable legal timeframe.

5. Return Shipping Costs

For returns due to a change of mind, return shipping costs may be the customer's responsibility, where permitted by law.

If an item is defective, damaged, or incorrect, Kinora will provide an appropriate remedy and handle return shipping costs as required by applicable law.

6. Order Cancellations

If you need to cancel an order, contact us as soon as possible at kinorapartners@gmail.com.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If cancellation is no longer possible, you may be able to request a return in accordance with this policy and applicable law.

7. Late or Missing Refunds

If you have not received an approved refund, first check your payment account and contact your bank or payment provider, as processing times can vary.

If you still need assistance, contact us at kinorapartners@gmail.com.

8. Exceptions and Consumer Rights

Nothing in this policy excludes any rights to refunds, returns, replacements, or other remedies that cannot legally be excluded under applicable consumer protection laws.